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At East Kent Energy Insights, we know the EPC and energy assessment process can feel confusing. That’s why we’ve put together answers to the questions we get asked most often.
What happens during an EPC survey?
When you book an EPC with us, one of our Elmhurst Energy accredited assessors will visit your property at a time that suits you.
Arrival & introduction – The assessor explains the process and answers any questions.
Inspection – They’ll check your heating system, insulation, windows, doors, lighting, and measure key features of the home. They may also look at major appliances.
Access needed – All rooms, the boiler, loft space (if accessible), underfloor areas, and gas/electric meters.
Timeframe – An EPC usually takes 30 minutes to 1 hour, depending on the size of the property.
Afterwards, upon payment, you’ll receive your EPC rating along with recommendations to improve efficiency.
What is an EPC Certificate and why do I need one?
An Energy Performance Certificate (EPC) shows how energy-efficient a property is, graded from A (very efficient) to G (not efficient).You need an EPC because:
It’s the law – A valid EPC is required when selling, renting, or building a property.
It informs buyers and tenants – It shows the likely energy bills and performance of the property.
It supports sustainability – Encourages improvements to cut carbon emissions.
It avoids fines – Not having an EPC when required could result in penalties of up to £5,000.
At East Kent Energy Insights, we pride ourselves on accurate results, modern testing, and excellent customer service.
What does your EPC certificate mean?
Your EPC gives your property an energy efficiency rating from A–G. The closer to A, the more efficient your property is. Alongside this rating, the certificate provides:
Insights into where your home is losing energy
Recommendations for cost-effective improvements
Estimated savings if improvements are made
It’s not just a certificate — it’s a tool to help you reduce bills, improve comfort, and increase the appeal of your property.
What is a Legionella risk assessment, and what happens during a visit?
Legionella risk assessment checks your property’s water systems to ensure they are safe and free from risks that could allow Legionella bacteria to grow.During a visit, we will:
Inspect hot and cold water systems
Check for areas of stagnant water or poor temperature control
Identify risks and provide recommendations to keep tenants safe
What are landlords’ responsibilities regarding Legionella risks?
Landlords have a legal duty to ensure the health and safety of their tenants by keeping water systems free from risks of Legionella. This means:
Arranging a Legionella risk assessment
Acting on recommendations to control any risks found
Keeping records of assessments and actions taken
Our assessments are designed to give landlords peace of mind and ensure compliance.
Do I need an EPC to sell or rent my property?
Yes. In almost all cases, you are legally required to have a valid EPC before putting your property on the market for sale or rent. Without one, you could face fines and delays.
How long does an EPC last?
An EPC is valid for 10 years. If you’ve made significant energy efficiency improvements since your last assessment, it may be worth updating your EPC to reflect the changes.
Why do I need a Legionella risk assessment?
Legionella bacteria can cause Legionnaires’ disease, a potentially serious form of pneumonia. Landlords and property owners are legally responsible for assessing and managing this risk. Our Legionella risk assessments ensure compliance and safeguard the wellbeing of tenants and occupants.
How quickly can I book an appointment?
We offer flexible appointments and can usually book you in within just a few days. For urgent EPC requirements, we do our best to accommodate same-week bookings. Simply contact us today, and we’ll confirm the earliest available slot. We can also accommodate weekend or evening appointments if necessary.
Still have questions?
Get in touch with East Kent Energy Insights
We’re happy to help with all your EPC and energy performance needs.
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